Returns

Cooling-off period/returns
Occasionally you may want to send an order back. Perhaps the product isn't quite what you hoped for, or there may be another reason why you no longer want the order. Whatever the reason, you have the right to cancel your order within 14 days of receiving it without giving any reason.

After cancelling, you then have a further 14 days to return your product. You will be refunded the full order amount, including delivery costs. Only the cost of returning the item from your home to the webshop is at your own expense. This is approximately €7.25 per parcel; please check your carrier's website for exact rates. If you exercise your right of withdrawal, the product must be returned to the seller with all accessories supplied and, where reasonably possible, in its original condition and packaging. To exercise this right, please contact us at [email protected]. We will then refund the amount due within 14 days of you notifying us of your return, provided the product has already been received back in good condition.

If the product is damaged, or the packaging is damaged more than necessary to try out the product, we may charge you for this reduction in value. So please handle the product with care and make sure it is well packed when you return it.

Want to exchange a product?
Would you like to exchange your product? That's no problem at all. Just get in touch at [email protected]. You will, however, need to pay the cost of sending the product back.

I gave the wrong delivery address!
Accidentally entered the wrong delivery address? Please contact us as soon as possible and we will do our best to change your order for you.