Terms and Conditions

Version 20-10-2026

Article 1 – Who we are
This webshop, Magica World (https://magica.world/en), is operated by Cellumer, Cl. Pansaersstraat 36, 3400 Neerwinden, Belgium. Our full details (company number, VAT number, address and contact details) are set out below. You can reach us at [email protected].

Article 2 – Scope
2.1 These terms and conditions apply to every order placed in this webshop. By placing an order, you confirm that you have read and accept them.
2.2 A "consumer" is someone who buys for private purposes. A "business customer" buys for their business or profession. Nothing in these terms and conditions that applies to consumers ever affects the rights you have as a consumer under the law.
2.3 A business customer's own terms and conditions do not apply.
2.4 The version of these terms and conditions that applies to your order is the one shown on the website at the time you placed it.

Article 3 – Offers and prices
3.1 Our prices are in euros and include VAT (and any environmental levies, such as for batteries). Delivery costs are added; you will always see these before you order, in the basket and at checkout.
3.2 We describe our products as accurately as possible. Photos and colours may differ slightly from the actual product.
3.3 Special offers are valid while stocks last and for as long as they are shown on the website.
3.4 We are not bound by an obvious error in an offer or price (for example, a price that is clearly wrong). If you have already paid, we will refund the full amount.
3.5 Business customers in another EU country who provide a valid VAT number can order with VAT reverse-charged (intra-Community supply), provided delivery takes place outside Belgium. We check the VAT number in the European VIES system. The invoice will then be issued in the name of the company registered under that VAT number.

Article 4 – Ordering
4.1 You place an order by adding products to your basket, entering your details and paying. The contract is concluded as soon as your payment has been successful. You will immediately receive a confirmation by email.
4.2 If a product you have ordered turns out to be unavailable (or no longer available), we will let you know as soon as possible. You will then receive a refund of the amount paid for that product within 14 days.
4.3 You can order with or without an account. If you have an account, you must keep your password secret; you are responsible for what happens with your account.
4.4 Please check your details, especially the delivery address. If an address has been entered incorrectly, please contact us as soon as possible.

Article 5 – Discount codes
5.1 A discount code gives the discount or benefit stated with the code, subject to the conditions attached to it (for example, a minimum spend, a validity period or a maximum per customer).
5.2 You can use one discount code per order. A discount code cannot be exchanged for cash and cannot be applied retrospectively.
5.3 If you return (part of) an order on which a discount was applied, we will refund the amount you paid for those products after the discount.

Article 6 – Payment
6.1 You pay in advance, online, via our payment partner Mollie. The payment methods available to you (such as Bancontact, iDEAL or credit card) are shown at checkout.
6.2 We process your order as soon as the payment has been successful. If the payment fails or you cancel it, no contract is concluded. In that case we may send you one reminder to complete the order.
6.3 You will receive your invoice by email and can also download it from your account.

Article 7 – Delivery
7.1 We deliver to Belgium, Netherlands, Germany, Luxembourg and France.
7.2 Delivery costs, and any order value above which delivery is free, are shown on the website and at checkout.
7.3 We dispatch your order as quickly as possible; the expected delivery time is shown on the website. In any event, we will deliver within 30 days of your order, unless we agree otherwise with you. If we cannot do so, you may cancel the order free of charge and we will refund everything within 14 days.
7.4 An order may arrive in more than one parcel, at no extra cost to you. You will receive an email with the tracking code as soon as a parcel is on its way.
7.5 For consumers, the risk of loss or damage only passes to you when you (or someone you designate) receive the parcel. If a parcel is visibly damaged, please let us know as soon as possible, preferably with a photo.
7.6 If a parcel is returned to us because the address given was incorrect or incomplete, or because it was not collected, we may charge the cost of sending it again.

Article 8 – Right of withdrawal (14-day cooling-off period)
8.1 As a consumer, you may withdraw from your purchase within 14 days without giving any reason. This period starts on the day after you receive the (last) product.
8.2 Please inform us of your decision clearly within that period, for example by email to [email protected]. You may use the model form at the bottom of these terms and conditions, but you do not have to.
8.3 Then send the product back within 14 days to: Cellumer, for the attention of Customer Service, Cl. Pansaersstraat 36, 3400 Neerwinden, Belgium. Please pack it securely. The cost of returning it is at your expense. We recommend that you choose a tracked delivery service.
8.4 We will refund all payments received from you, including standard delivery costs, within 14 days of you notifying us of your withdrawal. We may withhold the refund until we have received the product back or until you have provided proof that you have sent it back. We will refund you using the same payment method you used. If you chose a more expensive delivery method than standard delivery, we will only refund the standard delivery costs.
8.5 You may examine and try out the product as you would in a shop. If the product has been used or damaged more than necessary for that purpose, we may charge you for the reduction in value.
8.6 The right of withdrawal does not apply to products made to your specifications or personalised, nor to sealed products that cannot be returned for health or hygiene reasons if the seal has been broken after delivery.
8.7 Business customers have no right of withdrawal. We may, however, accept a return by agreement.

Article 9 – Exchanges
If you would like to exchange a product for a different one, please contact us at [email protected]. The cost of returning it is at your expense. This does not affect your right of withdrawal.

Article 10 – Legal guarantee
10.1 As a consumer, you are entitled to the legal guarantee: the product must conform to the contract on delivery. We are responsible for any defect that becomes apparent within two years of delivery. A defect that becomes apparent within those two years is presumed to have existed at the time of delivery, unless we prove otherwise.
10.2 Please report a defect within two months of discovering it, via [email protected], preferably with a photo and your order number.
10.3 You are then entitled to repair or replacement free of charge. If that is not possible or not reasonable, you are entitled to a price reduction or to cancel the purchase with a refund.
10.4 The guarantee does not cover damage caused by misuse, an accident, normal wear and tear, or modifications you have made to the product yourself.
10.5 A manufacturer's guarantee is in addition to the legal guarantee and does not replace it.

Article 11 – Liability
11.1 We are liable as provided for by law. To the extent permitted by law, we are not liable for indirect or consequential loss.
11.2 We are not liable for damage resulting from a product not being used in accordance with its instructions or its intended purpose. Many of our products are decorations or collectibles and not toys; please note the age information on the product.
11.3 Nothing in these terms and conditions limits our liability in the event of wilful misconduct or gross negligence, or the rights you have as a consumer under the law.
11.4 Towards business customers, except in the event of wilful misconduct or gross negligence, our liability is limited to the amount of the order concerned.

Article 12 – Force majeure
If, due to circumstances beyond our control (for example a strike, a disruption at a carrier or supplier, extreme weather or a government measure), we are unable to deliver an order or to deliver it on time, we will let you know. You may then cancel the order free of charge; anything you have already paid will be refunded within 14 days.

Article 13 – Privacy
We handle your personal data with care. You can read how we do this in our privacy and cookie policy on this website.

Article 14 – Intellectual property
The texts, photos and other content of this website may not be copied without our permission. Brand names and images of characters are the property of their respective owners.

Article 15 – Complaints and disputes
15.1 If you have a complaint, please let us know via [email protected]. We will reply as quickly as possible and in any event within 14 days.
15.2 If we cannot resolve the matter together, as a consumer you can contact the Consumer Ombudsman Service (Consumentenombudsdienst), Koning Albert II-laan 8 bus 1, 1000 Brussel, www.consumentenombudsdienst.be.
15.3 These terms and conditions and your order are governed by Belgian law. As a consumer, you retain the protection afforded to you by the mandatory law of your country of residence, and you may also bring proceedings before the courts of your place of residence.
15.4 For business customers, only the courts of the judicial district of Leuven have jurisdiction.

Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)

To: Cellumer (Magica World), Cl. Pansaersstraat 36, 3400 Neerwinden, Belgium – [email protected]
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods:
– Ordered on (*) / received on (*):
– Order number:
– Name of consumer(s):
– Address of consumer(s):
– Signature of consumer(s) (only if this form is submitted on paper):
– Date:
(*) Delete as appropriate.